01923 469475

Important Parent Information

IMPORTANT PARENT INFORMATION

Once you have made your booking either online or via our booking hotline, you will be sent an email confirmation. Please check the dates and location. Responsibility lies with the person who made the initial booking. Let us know as soon as possible if we have not confirmed what you thought you had booked and we will do our best to make the changes you require.

We require a completed Emergency Contact/ Medical Information form, listing any medical conditions your child has, before they can attend camp. This will be emailed to you at the time of booking and can be completed online.

We look forward to welcoming both you and your child to Camp. Please read through the following information, which should help your child to come fully prepared for a fun packed day. Please call us on 01923 469475 for any additional information you may require.

CAMP TIMES

Please note that unless an extended day has been booked, the camp day begins at 9:30am and ends at 3:30pm. Extended day 8.30am to 5.30pm.

WHAT TO WEAR

Children should dress in loose, comfortable clothing appropriate for the weather conditions. They should also wear comfortable trainers, no heels or flip-flops. As children take part in a wide variety of activities we ask you not to send them in clothes you would wish remain unspoiled. Please ensure your child leaves all valuables at home as staff are not able to look after a child's possessions.

FOOTBALL

Please bring in shin pads and a lightweight waterproof jacket. Your child may wear football boots although the majority of attendees wear trainers. If boots are worn it is important that your child also brings in trainers in case of wet weather and indoor play. It would also be a long time for children to wear boots, so they will be encouraged to change during the lunch period.

SWIMMING

If your child is booked into Edge Grove summer camp swimming kit should be brought every day unless you are booked onto Mini Camp or Football. It is important that your child can change in and out of swimwear without assistance, although should they request additional help then staff will be available. If your child does not have swimming kit then they will take part in an alternative activity.

SUN CREAM

We ask that all children bring sun protection to all Club Excel camps, and that they have also applied sun protection before they arrive in the morning. Please be mindful that while staff can and will remind children to re-apply sun lotion regularly, they are not permitted to rub sun cream onto children. As a result, spray-on sun lotion is the most effective solution, and we advise that children also bring a sensible hat or cap as well.

LUNCH & TUCK

All children should bring a packed lunch containing non-perishable goods and drinks for morning and afternoon breaks (drinks and biscuits are provided for children attending the Mini Camp). A small ice pack is also advisable during hot weather as we have no refrigeration facilities. Please avoid nut products. We encourage children to drink plenty of fluids on a regular basis so please pack a water bottle.

There is a tuck shop on-site for all courses except the Mini Camp, however we ask you to limit the amount of money your child brings each day. If you would prefer not to send your children with money then please pack an additional snack for the morning and afternoon breaks as they will get very hungry. The suggested amount for tuck is between 50p and £1.00.

N.B If your child has special dietary requirements, allergies or follows a Kosher diet then we suggest you pack snacks for morning and afternoon break times. Whilst children are still welcome to buy from the tuck shop it is important that they are able to make safe choices. Not everything we stock is either Kosher or free of nut traces.

EQUIPMENT

We provide any equipment necessary for all the activities, so there is no need to send your children with anything other than a packed lunch, swimming kit (if required) and sun protection. Please ensure all clothing is named and that your child brings home all items at the end of the day. It is very difficult for us to locate lost property once children have left camp.

LOST PROPERTY

Any items of lost property will be collected in at the end of each day and will be available for collection in Camp Registration from the following day from 8.30am until 10.00am and again from 3.00pm until 5.00pm.

COLLECTION

To enhance security when collecting your child from Camp, we use a codeword system, an entirely voluntary scheme (apart from Mini Camp) but, for additional safety, we would urge you to take part.

When you complete your Emergency Contact/Medical Form, you will be able to enter a pick-up codeword.

Once you have completed the Emergency Contact/Medical Form, you can either view or change the pick-up codeword in the 'Parent Login' area, situated on the top left of any of this site's pages.

Click the blue 'MY DETAILS' button and then click the green 'PICK-UP CODEWORD' button.

If anyone other than yourself is to collect your child, you will need to set up this pick-up codeword for them to use in advance. Once this has been applied to your account anyone collecting your child, including parents, will need to know the pick-up codeword.

Please note that once you provide us with a codeword, your child will not be released unless you or whoever is collecting can verify that word. You can change the word as often as you see fit, via the website, but not within 24 hours of pickup.

If you need to collect your child early, you can arrange this via the office.

MEDICATION

We need to know about any medical conditions your child has when you make your booking and this will then appear on the daily register. In some cases we may need to get additional information from you regarding your child's needs.

Please inform us if it is necessary for us, or your child, to administer any medication throughout the day. All medication must be kept in a named bag in the office. A medical form and full details can be completed at registration.

REGISTRATION

Registration takes place each morning and is a good time for you to provide us with any details about your child that may help us to understand their individual needs. Children love camp, but very occasionally they may be reluctant at the start of the day, in these circumstances we suggest you leave your child in our capable hands and we promise that if they are unable to settle then we will contact you. Of course, should you wish to check on their general well being, we are more than happy for you to contact the office for an update.

MINI CAMP

When registering your child you will be asked to sign the register and provide details if anyone other than yourself will be collecting them. At the end of each day you will again be required to sign your child out. If the two signatures are not the same we will not be able to release your child unless we have been notified of the change. It is wise to 'dress for mess' on Mini Camp. Art overalls will be worn for painting activities. Please bring a packed lunch. Drinks and biscuits will be provided at breaks.

CANCELLATIONS

Please read the Terms and Conditions with regards to cancellations and changes and note that we are unable to offer any credits for missed days due to illness or cancellation without 14 days written notice.

CHILDCARE VOUCHERS

We are registered with a large number of Childcare Voucher providers. If you cannot see your voucher provider below, simply call us at the office and we will happy to register with them. As each provider has a different account number please call us for this information on 01923 469475.