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Our Privacy Policy



Club Excel is committed to protecting and respecting the privacy of everyone who visits this website. In this website privacy policy, we have set out how any personal information that we may collect from or that is about you, will be managed by us. We will safeguard the information covered by this policy in a manner consistent with your rights and our obligations under current UK Data Protection Law.

This web site is held on an encrypted web server. All information entered into any of the forms on our web site is encrypted from your browser to our web server. All emails sent from the web server are also encrypted.

What Information We Collect?

On Visiting Our Site

When you view our site in a browser, that browser allows us to collect, store and use information about your visit including your IP address, geographical location, browser type and version, operating system, referral source, length of stay, page views and how you navigated around the site.

To make this site work properly, small data files called cookies are sometimes placed on your device. These data files are not dangerous or invasive to your computer, and most websites do this. For more information, click here to read our Cookies Policy.

Personal Data

When you register with us, either online or via the office, we will collect and store personal data of yourself and the children that you will be booking with us. This data will include names, home address, email address, contact phone numbers and the date of birth of your children.

Sensitive Data

We do not collect personal data on this website that is 'sensitive', and this includes anybody's ethnic origin, religious beliefs, political views, trade union affiliations or sexual orientation.

When you book a child with us, we will require that an Emergency Contact and Medical Information Form be completed in which we may collect and store physical or mental health information which would be considered to be sensitive data.

Why Do We Collect This Information?

We need this information to process your booking and make the necessary arrangements for your offspring to attend camp and to provide you with a better service, and in particular for the following reasons:

On Visiting Our Site

To improve our website as we continually strive to improve our website offerings based on the information we receive from your browser.

Website Forms

At Club Excel, we are committed to offering a broad a service as possible, and we understand that there is sometimes a need for our services outside of regular office hours and therefore we collect personal data via web forms.

What Do We Do With This Information?

All data we receive is processed in accordance with this privacy policy.

We may use the information provided to us for the following legitimate purposes:

  • To process your booking and make the necessary arrangements for your children to attend camp
  • To protect the welfare of your child
  • To contact you in the event of changes to your child's booking or the running of the camp
  • To arrange payment if a deposit was paid or if paying with child care vouchers
  • To provide you with information for you to get the best out of our full range of services

We do not use the information you provide to sell, trade, or rent your information to other companies for marketing purposes.

Who We Share Your Information With?

To aid us in the process of caring for your child:

  • Staff employed or contracted by Club Excel
  • Our Online Support Services, BerminghamWeb and Secure Hosting (Card Processing)

We may also share your information if we sell any or all of our business or merge with another business.

We do not use the information you provide to sell, trade, or rent your information to other companies for marketing purposes.

How Long Do We Hold This Information?

When your child reaches the age of 13 their records are archived. You may request to have all information removed at any time.

How Can I Access this Information?

In accordance with UK Data Protection Law and GDPR you have a right to access any information that we hold relating to you.

We will provide the first request for this data electronically, free of charge and in a reasonable time not exceeding one month.

We do reserve the right to charge a reasonable fee when a request is manifestly unfounded or excessive and particularly if it is repetitive.

Email Privacy

We may monitor, record, store and use any telephone and email communication with you, from this site. We do this to check any instructions you have given us, for training purposes, in case of a complaint, for crime prevention or to improve the quality of our customer service.

Third Party Links

This website contains links to other websites. We have no control over these websites. We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. These sites do not come under the governance of this privacy statement. You should exercise caution and always look at the privacy statement when visiting a third party site linked from this website.

How Can I Be Contacted

We will email or text you information on upcoming camps and also any special offers that we might have.

We may telephone you if there are any queries in relation to your booking.

Each year we send out a Club Excel Camp Brochure.

Contact Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@clubexcel.co.uk

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 07/01/2019